Refund policy

We have a 30-day return policy, which means you have 30days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dongque1017@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dongque1017@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dongque1017@outlook.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dongque1017@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dongque1017@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dongque1017@outlook.com.

Dear Customer.
     
First of all, we sincerely thank you for choosing our products and services. To ensure that you enjoy a pleasant shopping experience, we have established the following return policy. Please read it and understand your right and responsibility to return the goods you have purchased.

I. Purpose and Scope of Application of the Return Policy

The purpose of this return policy is to protect the rights and interests of customers and to provide you with a solution if you are not satisfied after purchasing an item. This policy applies to all goods purchased on the Shopify platform.

II. Return conditions and procedures

Time of Purchase: You must apply for a return within 30 days of purchasing the item. Return requests will not be accepted after this period.
Condition of goods: The goods to be returned must be in their original packaging, unused and undamaged. We will not be able to accept a return application if there is damage or missing packaging.
Returns process: Please contact our customer service team to complete and submit the returns request form. We will process your request as soon as we receive it.
Compliance with the policy: Please ensure that you have read and understood this returns policy and comply with the returns process before submitting your return request. If you have any questions, please contact our customer service team first.

III. Liability

Merchandise quality problems: If there are quality problems with the merchandise you purchased, we will be responsible for replacing or refunding the merchandise upon receipt of the returned merchandise.
Consumer personal reasons: If you are not satisfied with your purchase for personal reasons, you are responsible for the shipping and insurance costs of returning the item. We will make a refund upon receipt of the returned merchandise.

IV. Importance of the Policy and Procedure

This return policy and process is to ensure a smooth shopping experience for you and to avoid unnecessary disputes and losses. Please read and understand this return policy carefully before purchasing, and if you have any questions, please contact our customer service team first. We will do our best to provide you with a satisfactory solution.

Thank you again for choosing our products and services, and we look forward to your visit!

Sincerely.

SANBULE